FAQ

How soon will my order ship?

We ship most orders within 2-5 business days. Once your order ships, you will receive an email with tracking information. 

Do you offer samples?

Coming soon!

Do you offer returns?

We offer returns within 14 days after receiving your order. If you are not pleased with one of your products, please reach out to Nikita - nikita@shopwhitewood.com

How can I qualify for free shipping?

Free shipping will automatically be applied when you order $150 worth of product.

Exchanges:

We offer replacements on any item that is defective or damaged; for example, if the container got damaged during shipping. Please reach out to us to describe your problem and we will address each case individually. Please send us an e-mail with a photo to nikita@shopwhitewood.com